Category Archives: AI

New in Jira, Confluence and Co.: A Team Member Named ‘Atlassian Intelligence’

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The first wave of Atlassian Intelligence features has now been delivered and is generally available for the cloud platform. They are designed to help teams work together more productively, get things done faster and utilise company data more effectively to make better decisions. Let’s take a look at which features Atlassian has recently released and which will follow soon.

The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams

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The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.

Google Protects Customers from Copyright Claims for AI-generated Content

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AI technologies are uncharted territory on many levels – and the consequences of their use are sometimes unclear and far from being negotiated. What about the legal side, for example? Specifically, what happens when companies use AI-generated images and texts in public communication? One thing is clear: if a company violates copyrights with its content, it can become unpleasant and expensive. So should teams shift down a gear when it comes to using AI and, if in doubt, refrain from using it? Google offers customers of the office and social collaboration suite Google Workspace a way out of this dilemma.